Frequently Asked Questions

Everything you need to know about your ITADAKI experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. As ITADAKI pieces often feature a modern tailored fit, we recommend measuring a similar garment you own to ensure the perfect match.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified suppliers to source organic cotton, recycled polyester, and ethically produced wool to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options through Klarna and Afterpay.